The program is open to all Travel Creations Ltd clients. Members must be above 18 years.

To become a member, you must have booked with us at least once so as to get a client code. Client code is required during registration which is done on our website.

Membership is absolutely free.

A confirmation will be sent to you within 24 hours.

Personal information will only be used in relation to awarding and redeeming your points.

Once registered as a member of TCL Advantage Plus, you start accumulating bonus points on every booking made either online or directly with us. The more bookings you secure with us, the more points you get and the BIGGER the rewards.

You earn points every time you utilize our services and they will be credited to your TCL advantage plus account during redeeming period. Please note that refunded or canceled trips will not be eligible to earn points.

No. Accumulated points will not expire and can be accrued as long as you participate in the program.

No. Points will be credited for past purchases. You only start accruing points from the date of membership.

No. TCL Advantage Plus caters for direct paying registered clients; however, if registered as a company, the points will be forwarded to your corporate account.

Yes. Members can access their statements of point balances, points redeemed, donated and any other relevant matter.

Any discrepancy issues should be sent to advantage-plus@travelcreations.co.ke. Confirmation of receipt will be sent within 48 hours and matters will be resolved within a maximum period of 5 business days with the purpose of identifying areas of improvement, identifying dissatisfaction with our customers and making recommendations.

Yes. Members may terminate their membership by sending a written notice to: advantage-plus@travelcreations.co.ke. A Member will receive a notice of termination to redeem or donate his or her loyalty points.

No. Loyalty points are not redeemable for cash or any other form of credit and have no value until presented for redemption in accordance with the TCL advantage plus terms and conditions.

No. A member cannot transfer his/her points to another person.

No. Every member will only utilize what they have accumulated on their account.